Head on over to our Contact Us page to find our contact form as well as other contact options.

To modify an existing order, please send us the details of your request to support@timelapseco.com or use our Contact form and one of our team members will assist you in your request.

To cancel an existing order, please send us the details of your request to support@timelapseco.com or use our Contact form and one of our team members will assist you in your request.

Please be sure to include your order number in the message.

Customers attempting to cancel an order after the order ships may be subject to return shipping charges.

We hope you love your pieces from Timelapse Co., and will do our best to ensure that you are fully satisfied. Before beginning the returns process, we ask that you please contact us first at support@timelapseco.com so that we may assist you. 

Once your order ships we will send you an email confirming the shipment along with a tracking number. Depending on the courier you should be able to use the tracking number to keep an eye on your order and estimate when your order will be delivered.

We do our absolute best to process and ship every order within 48 hours, however, please allow up to two weeks for order processing.

Free standard shipping is provided by Timelapse Co. for all orders over $50.00 delivered within the United States and in Puerto Rico.

For orders placed to countries outside the USA, Timelapse Co. is not responsible for freight or additional shipping-related charges including, but not limited to: VAT, import duties, and/or taxes which may be levied once a package reaches the destination country.

While we aim to provide worldwide shipping, our couriers are unable to deliver to the following locations:

• Argentina
• Bouvet Island
• Christmas Island
• Cuba
• Heard Island
• Iran
• Lebanon
• Libya
• McDonald Island
• North Korea
• Somalia
• Sudan
• Syria
• Turkmenistan

There may be additional regions, countries, or cities that our couriers may be unable to deliver to. If you have additional questions, please contact us.

We will send you an email after your order is confirmed with your order tracking number. Depending on the courier, you can use your tracking number to determined your order's estimated delivery date.

All prices on our website are reflected in USD. 

If you are placing an order and paying in non-USD currency, the amount that will be charged will automatically be converted based on the relevant conversion rate on the day you place your order.

Caring for your Timelapse jewelry is simple - just use a bit of mildly soapy water and buff the piece lightly with a soft cloth. For black oxidized pieces, extra care should be taken not to buff too hard and remove the finish. If you have piece with a polished finish, standard jewelry polish may be used on the bezel to give it an extra shine, however we do not recommend applying waxes to the watch movements as some of the smaller parts may be damaged. 

Due to the nature of the elastic stretch cord, it may snap with hazardous wear and tear. If this happens, fret not! Simply gather the beads and send the bracelet back to us and we'll restring and replace the elastic stretch cord with our complimentary re-stringing service (shipping charges may apply).

Per your requests, we have finally launched WRAP YOUR WATCH: our premium service where we take your old watch and turn it into a stunning piece of Timelapse Co. jewelry. We understand that family watches have irreplaceable sentimental value. Now you can wear a piece of jewelry that is truly priceless.

Whether it be your dad's rare Rolex, a gifted and sacred Seiko that your sister gave to you, or your grandfather's broken, old pocket watch heirloom that has been sitting in a shoebox in your mom's closet for 20 years, give it a new lease on life as you proudly wear the piece of art that it is.

With WRAP YOUR WATCH, our team and World-Class designers work directly with you to exceed your expectations of what jewelry can be. A dedicated designer will take your preferences and build the piece to your exact liking and specifications, or if you prefer you we can take over the entire process from A-Z. 

The WRAP YOUR WATCH process is simple and seamless. Our team will work to wrap any watch, any way you like.

To get started, shoot us a message or just give us a call at 1(323) 685-7598 so we can learn a bit about your watch and what you're looking for. 

Once we have an idea on the project, we can provide a quote on the project including all materials costs and taxes. From there, just send us the watch and within a few weeks you'll have a new piece of wearable art.

The process typically take 1-2 weeks from when we receive your watch, depending on materials selected and the level of customization desired.

Absolutely! 

Any part of the piece is fully customizable to your liking. If you have specific preferences regarding materials, shapes, and sizes, just let us know and we'll make it happen.

If you are interested in collaboration, please contact us at collab@timelapseco.com

Be sure to include the following to better assist us in review:

• --Your first and last name
• --Country of origin
• --Telephone number
• --Email address
• --Links to your social media pages

We will gladly review your request and contact you directly at our earlist convenience.